Refund Policy
Refund Policy
At Nail Nirvana, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we offer a hassle-free refund or exchange policy.
Eligibility
To be eligible for a refund or exchange, your item must be unused, in the same condition that you received it, and in its original packaging. We also require proof of purchase, such as a receipt or order confirmation email.
Refund Process
To initiate a refund or exchange, please contact our customer service team within [number of days] days of receiving your order. Our team will guide you through the process and provide you with a return authorization number (RMA). Please ensure that the item is securely packaged and include the RMA number on the package.
Once we receive your returned item, our team will inspect it and notify you of the approval or rejection of your refund or exchange. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number of days] days.
Non-Refundable Items
Certain items are exempt from being returned or exchanged, including:
- Gift cards
- Downloadable software products
- Health and personal care items
Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Lost or Damaged Items
We are not responsible for lost or damaged items during return shipping. We recommend using a trackable shipping service and purchasing shipping insurance to protect your return.